Privacy Policy

This Privacy Policy explains how Knorbis ("we", "us") collects, uses, shares and protects your personal data when you visit knorbis.com or order from us on WhatsApp. We handle personal data in line with applicable UAE law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

1. Who we are

Knorbis is an online store selling hair accessories, based at Office 3004, Executive Tower J, Business Bay, Dubai, United Arab Emirates. For any privacy question or request, contact us by email at hello@knorbis.com or on WhatsApp at +971 55 355 7286.

2. The data we collect

When you place an order (you send it to us yourself on WhatsApp):
- your name, phone / WhatsApp number, delivery area and address
- the products, colours and quantities you order, and any notes you add (for example a gift message)
- your order ID and the messages you exchange with us about the order

When you pay: payment is made through a secure payment link from our payment provider, or by card on the secure payment page of Ziina, our card payment provider. Your card details are entered on the provider's secure page. We never see or store your full card number. We only receive confirmation that the payment succeeded, the amount and a reference.

When you browse the website:
- Your cart is saved only in your own browser (local storage on your device) so it is still there when you come back. It is not sent to us until you send an order.
- No advertising or tracking cookies. We do not use advertising cookies, and we do not sell or share browsing data with advertisers.
- Basic technical logs. Our hosting provider (Cloudflare) processes standard technical data such as IP address, browser type and the pages requested, to deliver the website and protect it against abuse.

We do not knowingly collect sensitive personal data, and we never ask for passwords, Emirates ID or bank details on WhatsApp.

3. How we use your data

We use your data only to:
- confirm your order, send your order ID and payment link
- pack and deliver your order and keep you updated on WhatsApp
- handle returns, refunds, exchanges and customer service questions
- prevent fraud and keep our website and records secure
- meet our legal, tax and accounting obligations

We send marketing messages (such as offers) only if you agree to receive them. You can stop them at any time by replying "STOP" on WhatsApp.

4. Legal basis

We process your data because it is necessary to complete the order you asked for (performance of a contract), because you have given consent (for example to marketing), and where we must comply with UAE laws.

5. Who we share your data with

We share only what is needed with:
- Delivery couriers: your name, phone number and address, to deliver your order
- Our payment providers (including Ziina for card payments): to process your payment securely
- WhatsApp (Meta): the messaging service you use to order and talk to us
- Our hosting and technology providers (such as Cloudflare), which run the website

These providers may only use your data to provide their service to us. Some of them may process data outside the UAE; where this happens, we rely on providers that apply appropriate safeguards to protect it. We do not sell your personal data.

6. How long we keep your data

We keep order records for as long as needed to complete the order, handle returns and questions, and meet legal, tax and accounting requirements under UAE law. After that, we delete or anonymise them. You can delete our WhatsApp chat on your own phone at any time.

7. How we protect your data

We use secure, encrypted connections (HTTPS) on our website, trusted payment and messaging providers, and access limited to the people who need it to process your order.

8. Your rights

Under UAE data protection law you can ask us to:
- give you a copy of the personal data we hold about you
- correct data that is wrong or incomplete
- delete your data (unless we must keep it by law)
- restrict or object to certain uses, and withdraw consent at any time

Send your request to hello@knorbis.com or on WhatsApp at +971 55 355 7286. We may ask you to confirm your identity, and we reply within 30 days.

9. Children

Our website is not directed at children. Orders should be placed by adults aged 18 or over, or with a parent's or guardian's permission.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the latest version.

Contact us

• WhatsApp / phone: +971 55 355 7286
• Email: hello@knorbis.com
• Address: Office 3004, Executive Tower J, Business Bay, Dubai, United Arab Emirates
• Support hours: WhatsApp orders 24/7. Replies and dispatch 10am to 10pm, 7 days a week

Knorbis is an online store based in Dubai, United Arab Emirates.